1.
What should a guest have in front of them to show other staff members that they have been greeted?
2.
Who is the most neglected guest in the restaurant?
3.
How long should it take you to greet new guests at the bar according to the Steps of Service?
4.
When may you use your cell phone during a shift?
5.
Whose responsibility is it to breakdown and dispose of the boxes from liquor/wine/beer deliveries?
6.
Which of the following Steps of Service is step 7?
7.
Which of the following Steps of Service is step 3?
8.
How should you handle "The Aggressive Guest"? (Select all that apply)
9.
Which of these areas needs to be cleaned/sanitized on Tuesdays?
10.
What day of the week should the juicer/auger and the surrounding area be cleaned?
11.
What tables are being identified in the schematic above?
12.
Why do we offer specials and features? (Select all that apply)
13.
When should you arrive for your shift?
14.
How far in advance do time-off requests need to be submitted on 7Shifts?
15.
What is your role in Alcohol Awareness? (Select all that apply)
16.
What does our small plates style of dining encourage? (Select all that apply)
17.
What verbiage below must be a part of your greeting? (Select all that apply)
18.
Where can I find posted Level announcements concerning daily operations and other important information?
19.
How many Steps of Service are there?
20.
Who is responsible for ensuring side work is complete, and if it is not must finish it?
21.
If you notice that the floor is slippery, what's the first thing you should do?
22.
What tables are being identified in the schematic above?
23.
Who is responsible for covering my shift if I am unable to cover it?
24.
Which staff members are allowed behind the bars at all times?
25.
When should plates be delivered to the table?
26.
If a person that's in a group asks you for another cocktail, what is the first thing you should do?
27.
What color shoes are you required to wear on a shift?
28.
What does the name "Level" reference?
29.
What steps should you take if a guest is unhappy with a dish or cocktail? (Select all that apply)
30.
Where can you go to access your tax documents?
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