Server Handbook Quiz

1.

When should plates be delivered to the table?

when the runner is ready

when you are available

as they come up

when the whole ticket is ready

2.

Where can you go to access your tax documents?

none of the above

7Shifts

Deluxe

Toast

3.

How far in advance do time-off requests need to be submitted on 7Shifts?

none of the above

1 week

2 weeks

10 days

4.

What steps should you take if a guest is unhappy with a dish or cocktail? (Select all that apply)

Call for the manager

Apologize

Separate the item off of the check prior to printing

Remove the item from the table

5.

Who is the most neglected guest in the restaurant?

bar guest

late guest

first guest

walk-in guest

6.

What does our small plates style of dining encourage? (Select all that apply)

sharing

community

comfort

tourism

7.

Who is responsible for covering my shift if I am unable to cover it?

the manager

the staff working that shift

No one

I am

8.

When may you use your cell phone during a shift?

to text the server group chat

to check social media

in case of an emergency

none of the above

9.

Which of these areas needs to be cleaned/sanitized on Tuesdays?

2nd floor server station

coffee station

1st floor server station

all of the above

10.

What table is being identified in the schematic above?

3

18

17

9

11.

How many Steps of Service are there?

12

8

none of the above

10

12.

Which of the following Steps of Service is step 3?

Table Maintenance

Greeting

Delivery of Food

Place and Stage the Order

13.

Who is responsible for ensuring side work is complete, and if it is not must finish it?

manager

shift lead

next shift

other staff on the shift

14.

What color shoes are you required to wear on a shift?

dark blue

all gray

all black

Level shoes

15.

Which of the options below identifies the circled stool and tables?

UB3, 39, 44

UB7, 41, 45

UB3, 39, 45

UB7, 41, 44

16.

How long should it take you to greet new guests in your section according to the Steps of Service?

2

7

3

5

17.

What table is being identified in the schematic above?

22

3

20

15

18.

Which of the following Steps of Service is step 7?

Desserts/Coffees/Cordials

Check Back

Table Maintenance

Mark the Table

19.

If a person asks you for another cocktail at a table, what is the first thing you should do?

stagger the order with their small plates

place the order

all of the above

ask the others at the table if they would like another as well

20.

If you notice that the floor is slippery, what's the first thing you should do?

notify the manager

spot clean the area

place the wet floor caution sign in the area

degrease the floor with a mop

21.

Which of these are possible causes of food borne illnesses?

serving food that is not completely cooked

not keeping hot foods hot, and cold foods cold

serving a medium cooked steak

all of the above

22.

How should you handle "The Aggressive Guest"? (Select all that apply)

assertive

businesslike

courteous

timidly

23.

What should a guest have at their table to show other servers they have been greeted?

cocktails for each guest

a cocktail napkins for each guest

waters for each guest

rolled silverware for each guest

24.

When should you arrive for your shift?

in time to roll the silverware

at the time you are scheduled

no later than 15 minutes after your scheduled start time

at least 15 minutes prior to your scheduled start time

25.

What does the name "Level" reference?

the original owner's last name

none of the above

the level of historic relevance our building has

a next level dining experience for guests

26.

Which of the below must be a part of your greeting? (Select all that apply)

locals first

locally-sourced

farm-to-table

staggered plates

27.

What is your role in Alcohol Awareness? (Select all that apply)

Monitor

Always Card

Report

Confront

28.

Why do we offer specials and features? (Select all that apply)

to add variety

to test for future menus

for events

to add seasonal options

29.

Where can I find posted Level announcements concerning daily operations and other important information?

in your cubby

toast

the communication board

7shifts app

30.

Which staff members are allowed behind the bars at all times?

cook

host

server

bartender

Level a Small Plates Lounge

eat | drink | socialize

Server Handbook Quiz