Server Handbook Quiz

1.

What is your role in Alcohol Awareness? (Select all that apply)

Confront

Always Card

Report

Monitor

2.

How should you handle "The Aggressive Guest"? (Select all that apply)

courteous

timidly

assertive

businesslike

3.

When may you use your cell phone during a shift?

to check social media

none of the above

to text the server group chat

in case of an emergency

4.

What steps should you take if a guest is unhappy with a dish or cocktail? (Select all that apply)

Remove the item from the table

Call for the manager

Separate the item off of the check prior to printing

Apologize

5.

Why do we offer specials and features? (Select all that apply)

to test for future menus

for events

to add seasonal options

to add variety

6.

What table is being identified in the schematic above?

9

18

3

17

7.

Which of the following Steps of Service is step 3?

Place and Stage the Order

Greeting

Table Maintenance

Delivery of Food

8.

Who is responsible for covering my shift if I am unable to cover it?

No one

I am

the manager

the staff working that shift

9.

Which of the options below identifies the circled stool and tables?

UB7, 41, 45

UB3, 39, 44

UB3, 39, 45

UB7, 41, 44

10.

What should a guest have at their table to show other servers they have been greeted?

cocktails for each guest

rolled silverware for each guest

a cocktail napkins for each guest

waters for each guest

11.

When should you arrive for your shift?

at the time you are scheduled

at least 15 minutes prior to your scheduled start time

no later than 15 minutes after your scheduled start time

in time to roll the silverware

12.

If a person asks you for another cocktail at a table, what is the first thing you should do?

ask the others at the table if they would like another as well

stagger the order with their small plates

place the order

all of the above

13.

How many Steps of Service are there?

10

12

none of the above

8

14.

Which of these areas needs to be cleaned/sanitized on Tuesdays?

2nd floor server station

all of the above

1st floor server station

coffee station

15.

Which of these are possible causes of food borne illnesses?

serving a medium cooked steak

all of the above

not keeping hot foods hot, and cold foods cold

serving food that is not completely cooked

16.

How far in advance do time-off requests need to be submitted on 7Shifts?

1 week

10 days

2 weeks

none of the above

17.

What color shoes are you required to wear on a shift?

Level shoes

dark blue

all gray

all black

18.

If you notice that the floor is slippery, what's the first thing you should do?

spot clean the area

notify the manager

place the wet floor caution sign in the area

degrease the floor with a mop

19.

When should plates be delivered to the table?

as they come up

when the runner is ready

when the whole ticket is ready

when you are available

20.

What does the name "Level" reference?

a next level dining experience for guests

the original owner's last name

the level of historic relevance our building has

none of the above

21.

What does our small plates style of dining encourage? (Select all that apply)

sharing

comfort

tourism

community

22.

Which of the below must be a part of your greeting? (Select all that apply)

locals first

farm-to-table

locally-sourced

staggered plates

23.

Who is responsible for ensuring side work is complete, and if it is not must finish it?

other staff on the shift

manager

next shift

shift lead

24.

How long should it take you to greet new guests in your section according to the Steps of Service?

7

3

5

2

25.

Where can I find posted Level announcements concerning daily operations and other important information?

7shifts app

in your cubby

the communication board

toast

26.

Which staff members are allowed behind the bars at all times?

bartender

server

host

cook

27.

Which of the following Steps of Service is step 7?

Desserts/Coffees/Cordials

Table Maintenance

Mark the Table

Check Back

28.

Who is the most neglected guest in the restaurant?

bar guest

walk-in guest

late guest

first guest

29.

What table is being identified in the schematic above?

15

22

3

20

30.

Where can you go to access your tax documents?

none of the above

Toast

Deluxe

7Shifts

Level a Small Plates Lounge

eat | drink | socialize

Server Handbook Quiz