Server Handbook Quiz

1.

Who is the most neglected guest in the restaurant?

bar guest

first guest

late guest

walk-in guest

2.

What does our small plates style of dining encourage? (Select all that apply)

community

comfort

sharing

tourism

3.

When should plates be delivered to the table?

as they come up

when the runner is ready

when the whole ticket is ready

when you are available

4.

Which of the options below identifies the circled stool and tables?

UB7, 41, 44

UB3, 39, 44

UB7, 41, 45

UB3, 39, 45

5.

Where can I find posted Level announcements concerning daily operations and other important information?

in your cubby

toast

7shifts app

the communication board

6.

If a person asks you for another cocktail at a table, what is the first thing you should do?

place the order

all of the above

stagger the order with their small plates

ask the others at the table if they would like another as well

7.

When may you use your cell phone during a shift?

to text the server group chat

none of the above

to check social media

in case of an emergency

8.

Which of these areas needs to be cleaned/sanitized on Tuesdays?

2nd floor server station

1st floor server station

coffee station

all of the above

9.

When should you arrive for your shift?

at least 15 minutes prior to your scheduled start time

at the time you are scheduled

no later than 15 minutes after your scheduled start time

in time to roll the silverware

10.

What table is being identified in the schematic above?

3

15

22

20

11.

If you notice that the floor is slippery, what's the first thing you should do?

spot clean the area

place the wet floor caution sign in the area

notify the manager

degrease the floor with a mop

12.

Which of the following Steps of Service is step 7?

Mark the Table

Check Back

Table Maintenance

Desserts/Coffees/Cordials

13.

What color shoes are you required to wear on a shift?

all black

dark blue

all gray

Level shoes

14.

How far in advance do time-off requests need to be submitted on 7Shifts?

10 days

none of the above

1 week

2 weeks

15.

Why do we offer specials and features? (Select all that apply)

for events

to add seasonal options

to add variety

to test for future menus

16.

How should you handle "The Aggressive Guest"? (Select all that apply)

courteous

timidly

assertive

businesslike

17.

Which of the below must be a part of your greeting? (Select all that apply)

locals first

locally-sourced

farm-to-table

staggered plates

18.

Which of these are possible causes of food borne illnesses?

all of the above

serving food that is not completely cooked

not keeping hot foods hot, and cold foods cold

serving a medium cooked steak

19.

Which of the following Steps of Service is step 3?

Table Maintenance

Greeting

Delivery of Food

Place and Stage the Order

20.

Who is responsible for ensuring side work is complete, and if it is not must finish it?

next shift

other staff on the shift

shift lead

manager

21.

What steps should you take if a guest is unhappy with a dish or cocktail? (Select all that apply)

Remove the item from the table

Separate the item off of the check prior to printing

Call for the manager

Apologize

22.

Who is responsible for covering my shift if I am unable to cover it?

I am

the manager

the staff working that shift

No one

23.

Which staff members are allowed behind the bars at all times?

bartender

server

host

cook

24.

What is your role in Alcohol Awareness? (Select all that apply)

Monitor

Report

Always Card

Confront

25.

What table is being identified in the schematic above?

9

3

18

17

26.

How many Steps of Service are there?

none of the above

8

10

12

27.

What should a guest have at their table to show other servers they have been greeted?

a cocktail napkins for each guest

rolled silverware for each guest

cocktails for each guest

waters for each guest

28.

How long should it take you to greet new guests in your section according to the Steps of Service?

2

5

7

3

29.

What does the name "Level" reference?

none of the above

a next level dining experience for guests

the original owner's last name

the level of historic relevance our building has

30.

Where can you go to access your tax documents?

Toast

none of the above

Deluxe

7Shifts

Level a Small Plates Lounge

eat | drink | socialize

Server Handbook Quiz