Server Handbook Quiz

 


There are 30 questions. You must achieve a 90% or higher and will have 3 attempts to do so. Good luck!

Name
Email
Employee Number
1. 
Who is the most neglected guest in the restaurant?

2. 
What does our small plates style of dining encourage? (Select all that apply)

3. 
When should plates be delivered to the table?

4. 
Which of the options below identifies the circled stool and tables?

5. 
Where can I find posted Level announcements concerning daily operations and other important information?

6. 
If a person asks you for another cocktail at a table, what is the first thing you should do?

7. 
When may you use your cell phone during a shift?

8. 
Which of these areas needs to be cleaned/sanitized on Tuesdays?

9. 
When should you arrive for your shift?

10. 
What table is being identified in the schematic above?

11. 
If you notice that the floor is slippery, what's the first thing you should do?

12. 
Which of the following Steps of Service is step 7?

13. 
What color shoes are you required to wear on a shift?

14. 
How far in advance do time-off requests need to be submitted on 7Shifts?

15. 
Why do we offer specials and features? (Select all that apply)

16. 
How should you handle "The Aggressive Guest"? (Select all that apply)

17. 
Which of the below must be a part of your greeting? (Select all that apply)

18. 
Which of these are possible causes of food borne illnesses?

19. 
Which of the following Steps of Service is step 3?

20. 
Who is responsible for ensuring side work is complete, and if it is not must finish it?

21. 
What steps should you take if a guest is unhappy with a dish or cocktail? (Select all that apply)

22. 
Who is responsible for covering my shift if I am unable to cover it?

23. 
Which staff members are allowed behind the bars at all times?

24. 
What is your role in Alcohol Awareness? (Select all that apply)

25. 
What table is being identified in the schematic above?

26. 
How many Steps of Service are there?

27. 
What should a guest have at their table to show other servers they have been greeted?

28. 
How long should it take you to greet new guests in your section according to the Steps of Service?

29. 
What does the name "Level" reference?

30. 
Where can you go to access your tax documents?

  
Level – A Small Plates Lounge
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